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Due to the seasonal nature of our products, it may be necessary to substitute some items contained in our arrangements. We will hold to the style and colors of the item you are choosing as closely as possible. Thank you for your understanding.

Customer Service

Winfield Florist is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Winfield Florist Customer Service

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Floral Consultant Hours

Monday - Friday 9:00 AM - 5:00 PM
Saturday 9:00 - 4:00
Sunday: Closed

Physical Store Hours
Monday - Friday 9:00 AM - 5:00 PM
Saturday 9:00 - 4:00
Sunday: Closed

Address View All Locations
Flowers Winfield, IL - Winfield Flower Shoppe
0S118 Winfield Rd.
0s118 Winfield Rd
Winfield, IL 60190

Phone
(800) 336-8460 (toll free)
(630) 668-8460

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Substitution Policy

Substitution Policy: In some instances, the photos may represent an overall theme or look & include a vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its attitude will. Occasionally, substitutions of flowers or containers are necessary due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, our designers will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We have a talented team of designers, please contact us if you have specific requests.
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Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

When the Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Cancellation Policy

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

Refund and Return Policy

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for 3- 5 days depending on the care they receive after they arrive.

Flowers:
Please report any issues within 2 days of receipt. We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement.

Plants:
Please report any issues within 2 days of receipt. We will gladly send a new plant to your recipient, and pick up the unsatisfactory product.

Non-Local Deliveries:
Please report any issues within 2 days of receipt. We will work with the florist who filled the order to come to an agreeable solution.

• Refunds will be processed within 2 business days after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted. Refunded amount will not include delivery charge.
• Winfield Flower Shoppe must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.

Winfield Flower Shoppe is appreciative of your patronage. Please let us know how we can help you.

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Winfield Florist https://www.winfieldflorist.com/images/siteSettingWide/winfield-logo-150513122200.png 0S118 Winfield Rd. 0s118 Winfield Rd Winfield, IL 60190 (800) 336-8460 (630) 668-8460

LOCATION Winfield Florist: 0s118 Winfield Rd Winfield, IL 60190 630-668-8460

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Delivery Timing Headline

Delivery estimate is based on delivery to a residence in our local area. For non-residence addresses, and some products, delivery times may vary.

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