FREQUENTLY ASKED QUESTIONS

Floral consultants are available 24 hours a day, seven days a week to assist you. Our Web Site is always available. Our Summer hours are 9:00-4:00 Monday - Saturday ~ Memorial Day - Labor Day. Winter Hours are 9:00 - 5:00 Monday - Friday and 9:00 - 4:00 on Saturday
We are closed on Sunday
Contact us anytime.

All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalize your shopping experience, as well as notifying you about special offers, services and enhancements. Any suspicious or fraudulent use of credit cards will be forwarded to authorities and prosecuted to the fullest extent of the law.

All online orders are confirmed via e-mail. If there are any problems, you will be contacted via e-mail or by telephone with an explanation. You may also use the Order Tracking tab in the Customer Service section of our Web site.

If the recipient is not at their home when a delivery is attempted, the florist may choose to do one of the following:

Call the recipient ahead of time to make sure that they are going to be there or to schedule an appropriate time.

Leave a note on the door of the recipient's home asking them to call the florist and schedule an appropriate delivery time.

Leave the arrangement with a neighbor and place a message on the recipient's door referring them to the neighbor who accepted for them.

If you do not wish for the delivering florist to use any of these procedures, please make sure that you indicate this in the "Special Instructions" box on your order form.

You may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request, however, as we do not know the schedules of each of our delivering florists we cannot guarantee the time of delivery without authorization from our customer service department.

For hospital deliveries, please make sure to include the name of the recipient, hospital and room number or ward. Your arrangement will be delivered to the floor nurse's station or central delivery area, as most hospitals do not allow florists into individual rooms.

Please be aware that most hospitals do not allow Latex Balloons to be delivered to patients or employees.

Unfortunately we cannot guarantee delivery on Sundays as it is not a standard delivery day for florists. In some cases we can get this done for you. Otherwise, Monday will have to be an option. Winfield Flower Shoppe is closed on Sunday.

Any incorrect delivery address will incur an additional $10.00 delivery charge.

While we process your request the moment we receive it, it is sometimes very difficult to get cancellation requests complete. Our network ranges through out the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done with-in 24 hours of the delivery. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

No. Sales tax is calculated on the product purchased only. Sales tax and delivery/packaging charges are separated out and charged based on the cost of the product and the area of delivery.

Did you get an order confirmation number? If you did not then your order did not go through. Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty give us a call and we will be happy to take your order over the phone ~ 630.668.8460

The fact that we have the freshest, longest lasting flowers is not an accident.
New flowers arrive every day at Winfield Flower Shoppe. We purchase from several vendors locally, nationally and internationally. We track the performance of each of our vendors and the types of flowers that we are buying from them. We also grow some varieties ourselves.

To achieve a world-class product we control the treatment of our flowers from the grower right from point they are harvested, packed, pre-cooled, and shipped. We only use vendors that preserve the Cold Chain. When flowers arrive they are processed in our state of the art center. We treat flowers as a chef would prepare fine foods. We keep them in an aseptic (sterile) environment. Anything that touches our flowers is kept clean and disinfected, including cutting tools, coolers, table services and buckets. Our coolers are temperature controlled. We professionally hydrate with special pre-treatment floral foods.
We clean the stems and remove extra foliage by hand with care; we cut flowers with our state of the art underwater cutting system to make sure the stems are free of debris, bacteria and air embolisms. We use the Pokon-Crystal™ system of cold hydration, preservation, processing and nutrition imported directly from Holland. Our flowers are in a controlled environment, even when being designed, with special open-air coolers. Our flower processing crew works every morning very early to assure that our designers and you our customers have the best product available.

Many of the out of town, overnight services claim their flowers are fresher, but this is not true.
The flowers are cut in the same fields in South America, Holland, Africa, Hawaii and other countries. They are flown in the same planes. The real difference is the care of the flowers before they are delivered. With a florist the cold chain is protected. This "cold chain" insures that the flowers are kept in a cooler until they are delivered to your door. With an overnight service the flowers are out of water and refrigeration and sit in a box for 24 hours. (The flowers ride to the airport hub and sit in a warehouse until they are loaded back on a plane and flown to your city. They are then sorted and delivered in a non-climate controlled truck and delivered dry in a box.) The flowers are not arranged and have not been professionally hydrated. The fact is, overnight flower services are giving you far less service. When you are sending flowers you are sending sentiment - show how much you care by having your flowers delivered by a professional florist. Flowers from an overnight service are not a finished gift - they are a do it yourself kit.